Customer Service

We Look Forward To Helping You

Young’s Market Company prides itself on developing and maintaining solid relationships throughout our organization and customer base. We strive to deliver the “perfect order”, from the Sales Representative’s order to our Driver’s delivery.

Behind the scenes are the unsung heroes whose sole duty is to ensure that each and every order is executed perfectly so you, our customer, receive it on time. We thank you for allowing us to serve you, if you have any suggestions please feel free to reach out to us.

General Questions

Alaska

Local Phone: (907) 563-3030 Toll Free: (800) 478-3031 AKinfo@youngsmarket.com

Arizona

Phone: (866) 215-2477 Fax: (602) 442-1140 AZinfo@youngsmarket.com

California

Phone: (800) 627-2777 Fax: (213) 612-1238 CAinfo@youngsmarket.com Shop Online Support Phone: (213) 612-1248

Frequently Asked Questions

What time will my order arrive?
Call Customer Service (800) 627-2777 then press 1 for Customer Service.

What are the CRV charges?
California Refund Value (CRV) is a fee paid on purchases of certain recyclable beverage containers in California.

Who is my sales representative?
Your sales representative’s name is located on your invoice at the upper right hand corner.

What is the time frame to place an order with the order desk?
Business hours are 8:00 AM – 5:00 PM Monday through Friday. For next day shipping in your zone, call the order desk prior to 4 PM.

What are the bottle combos for “brand name”?
Contact your sales representative for further assistance.

What are the levels of discounting for “brand name” and “sizes”?
Contact your sales representative for further assistance.

What are my delivery days?
Call Customer Service for confirmation (800) 627-2777 then press 1 for Customer Service.

How can I pay my bill?
Click on the link to Pay On-Line in California and Washington. You may also present a check to your sales representative or mail it to:

Young’s Market Company                                P.O. Box 743564
Los Angeles, CA 90074-3564

How can I get a copy of my invoice?
Email FileClerk@youngsmarket.com to request a copy of your invoice.

What time frame do I have to call in a “pick-up” of product?
Pick up of a product can be called in to your sales representative or emailed to rma@youngsmarket.com within 15 calendar days of the invoice date.

Where is the closest Express Stores?
Follow link to Express Store page.

Can I Shop On-Line?
Yes, Click on the link to Shop On-Line in California.

 

Hawaii

Phone: (800) 728-2570 Fax: (808) 676-6149 HIinfo@youngsmarket.com

Idaho

Local Phone: (208) 375-9170 IDinfo@youngsmarket.com

Montana

Local Phone: (406) 240-3190 Spirits Local Phone: (406) 830-5064 Wine MTinfo@youngsmarket.com

Oregon

Phone: (503) 652-8836 Fax: (503) 652-8871 ORinfo@youngsmarket.com

Frequently Asked Questions

Q:  What is happening?

A: Young’s Market Company is continuing to invest in the Pacific Northwest market by establishing independent operations effective June 2019. This means we will warehouse our products, process and deliver orders directly to customers.

Q:  Will I have a new Sales Rep?

APotentially. Beginning in February, customers who were traditionally served by Columbia Distributing have begun transitioning to Young’s Market Company Sales, Young’s Direct or one of our new, specialized sub-distributing partners. Communication about this potential change will come through from one or more of these sources: a visit, phone call or letter.

Q: Will my delivery and merchandising schedule change?

A: Delivery and merchandising may change based on customer location. This transition will occur in a phased roll-out between April – June 2019. By mid-June 2019, all customers will receive deliveries from Young’s directly or through a sub-distributor.

Young’s is building up its merchandising team in Washington and starting a merchandising team in Oregon. Merchandising services will transition along with deliveries. Young’s will offer merchandising services on non-delivery days.

Q:  How do I order?

ATo order, contact your Young’s Sales Representative.

Q:  How do I pay?

A: If you need to set up payment to Young’s, these are the options available to you:

– COD: This option requires cash or check at time of delivery.

– Pre-Paid Deposit Account: Payments are deducted from a pre-paid account balance. (Note: Balances will not be transferred from Columbia Distributing; If you have a balance, you will receive a specific communication)

– Bank Payment: Call customer service to set up a payment from your bank.

– Fintech: This vendor will pay Young’s invoices on your behalf.

Q:  How do I reach Customer Service?

AOn April 22, 2019, Young’s will open a dedicated customer service center to directly serve the needs of our Pacific Northwest customers. In addition to your Sales representative, our service team will be available to answer your questions.

Phone number: 877-426-3565

Hours: Monday through Friday, 8 a.m. – 5 p.m.

Q:  How can I find out more?

A: For orders, routes and delivery times contact your Young’s Sales Representative.

For account set-up and payments contact Customer Service at 877-426-3565 (available April 22, 2019).

Utah

Local Phone: (801) 886-0096 UTinfo@youngsmarket.com

Washington

Toll Free: (800) 949-5997 Local Phone: (425) 235-2689 WAinfo@youngsmarket.com

Frequently Asked Questions

Q:  What is happening?

A: Young’s Market Company is continuing to invest in the Pacific Northwest market by establishing independent operations effective June 2019. This means we will warehouse our products, process and deliver orders directly to customers.

Q:  Will I have a new Sales Rep?

APotentially. Beginning in February, customers who were traditionally served by Columbia Distributing have begun transitioning to Young’s Market Company Sales, Young’s Direct or one of our new, specialized sub-distributing partners. Communication about this potential change will come through from one or more of these sources: a visit, phone call or letter.

Q: Will my delivery and merchandising schedule change?

A: Delivery and merchandising may change based on customer location. This transition will occur in a phased roll-out between April – June 2019. By mid-June 2019, all customers will receive deliveries from Young’s directly or through a sub-distributor.

Young’s is building up its merchandising team in Washington and starting a merchandising team in Oregon. Merchandising services will transition along with deliveries. Young’s will offer merchandising services on non-delivery days.

Q:  How do I order?

ATo order, contact your Young’s Sales Representative.

Q:  How do I pay?

A: If you need to set up payment to Young’s, these are the options available to you:

– COD: This option requires cash or check at time of delivery.

– Pre-Paid Deposit Account: Payments are deducted from a pre-paid account balance. (Note: Balances will not be transferred from Columbia Distributing. If you have a balance, you will receive a specific communication.)

– Bank Payment: Call customer service to set up a payment from your bank.

– Fintech: This vendor will pay Young’s invoices on your behalf.

Q:  How do I reach Customer Service?

AOn April 22, 2019, Young’s will open a dedicated customer service center to directly serve the needs of our Pacific Northwest customers. In addition to your Sales representative, our service team will be available to answer your questions.

Phone number: 877-426-3565

Hours: Monday through Friday, 8 a.m. – 5 p.m.

Q:  Will Washington Express Stores be impacted?

A: Washington Express Stores will continue to operate as usual. There will be a few temporary ordering and Will Call impacts when the Express Store systems are updated May 13, 2019. This information will be provided for customers closer to this date.

Q:  How can I find out more?

A: For orders, routes and delivery times contact your Young’s Sales Representative.

For account set-up and payments contact Customer Service at 877-426-3565 (available April 22, 2019).

Wyoming

Local Phone: (307) 460-0877 WYinfo@youngsmarket.com